STORE POLICY

CUSTOMER CARE

At E'Legancia Boutique, we truly care about every customer and every item we sell. From helping you choose the perfect gown to answering any questions along the way, our team is here to make your experience smooth, personal, and enjoyable. We pride ourselves on offering high-quality dresses and exceptional service because we know how important this celebration is. If you ever need guidance, sizing advice, or just someone to walk you through your options, we’re always happy to help — your satisfaction and confidence matter to us.

PRIVACY & SAFETY

Your privacy and safety are very important to us. We collect only the information necessary to process your orders, communicate with you, and improve your shopping experience. We never sell or share your personal information with third parties. All payment details are processed securely through our trusted payment providers, and we follow strict measures to keep your data safe. By shopping with us, you can feel confident that your information is handled responsibly and your online experience is protected.

SHIPPING & CUSTOMER RESPONSIBILITY

Order Accuracy
Customers are responsible for providing correct and complete shipping information. We cannot be held liable for lost or delayed packages due to:

Typos in the shipping address
Incomplete or missing delivery instructions

Liability Limitation
By placing an order, you acknowledge that:

Delivery times are estimated and may vary
Once the package is with the carrier, the boutique is not liable for any issues that occur in transit
Customers assume responsibility for their order upon delivery

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods