Question 1

Can you return or exchange a dress or accessory?

Accepted Answer

No. Dresses and accessories are final sale. Please review the size chart and product details before you place your order.

Question 2

Where do you ship, and how long does it take

Accepted Answer

We currently ship only within the United States. Orders are processed within 5-10 business days, and you’ll receive a confirmation email with tracking information once your order ships. Delivery times may vary depending on your location and the carrier’s schedule.

Question 3

What should you know about shipping, tracking, and carrier delays?

Accepted Answer

You receive tracking by email after your order ships. Orders ship within the United States. Processing takes 5-10 business days. If a package is delayed or lost after carrier handoff, contact the carrier to file a claim.

Question 4

Can you order matching accessories with your dress?

Accepted Answer

Yes. You can shop matching accessories, including Ramos and crinolinas, to complete your quinceañera look in one place.

Question 5

Are the dresses authentic Morilee gowns?

Accepted Answer

Yes! We are an authorized Morilee retailer, so every dress you purchase from our boutique is 100% authentic.

Question 6

How can I contact customer service?

Accepted Answer

We truly care about our customers and their experience. You can reach us via email or phone (found under the 'contact us' section) and we’ll respond as quickly as possible. Whether it’s a question about sizing, shipping, or selecting a dress, we’re here to help!

FAQ

Frequently asked questions